Company: Neksjob Philippines
Company Description:
Neksjob Philippines is an outsourcing and social organization that provides quality services to clients both locally and internationally. We are motivated by a natural urge to effect change by encouraging novel solutions to well-worn path difficulties at a reasonable cost.
We want to use developing technology to bridge the gap between countries, cultures, distances, and time zones, bringing the world closer together.
- Type of Contract: Permanent
- Experience Required: No Experience
- Education Level: Senior High School
- Sex: Any
- Number of vacancies: 10
Job Description
Location: Pasay
Customer Service Representatives address inquiries and complaints about products and services. In addition to helping customers with returns, upgrades, and purchases, they frequently provide advice and technical support. They often conduct business from home, call centres, or offices.
Qualifications: At least HS Grad (old curriculum) or SHS Grad with/without BPO experience.
Excellent communication skills.
Duties of Customer Service Representative
As a customer service representative, your primary role is to handle customer questions and complaints.
Answering Customer Inquiries
You’ll spend much of your time fielding calls, emails, and chat messages from customers. Be prepared to answer questions about products, shipping, returns, and more. Having a deep knowledge of the company’s offerings and policies is essential. Respond promptly and courteously to all customer contacts. Provide accurate information and solutions or escalate issues to a supervisor when needed.
Handling Customer Complaints
Dealing with unhappy customers comes with the territory. Listen to customers empathetically and take ownership of resolving their issues. Apologize for their inconvenience and frustration. Work to turn the complaint into a opportunity to strengthen their loyalty.
Investigate the situation thoroughly and determine the cause of the problem. Explain the solution to the customer and follow up to ensure their satisfaction. Diffusing anger and frustration with a calm, constructive approach is a key part of this role.
Processing Returns and Refunds
You’ll process product returns, refunds, and exchanges according to company policies. Gather details about the return reason and ensure customers provide proper documentation. Issue return labels or authorizations and track returned items. Process any credits or refunds that are owed once returns have been received.
Record-Keeping and Reporting
Maintain detailed records of customer interactions, complaints, questions, and transactions. Report issues to managers as needed. Provide feedback on trends to help improve products and services. Compile metrics on response times, call volumes, and customer satisfaction.
With patience, problem-solving skills, and a dedication to customer happiness, you’ll excel as a customer service representative. While not always easy, this role can be extremely rewarding.
Salary:18.300,00 ₱ Monthly
FAQs
What does a Customer Service Representative (CSR) do?
A Customer Service Representative (CSR), also known as a customer service agent, helps customers with inquiries and complaints. CSRs interact with customers through various communication channels like phone, email, chat, and social media.
Their primary responsibilities include addressing customer questions and concerns, providing helpful information, troubleshooting problems, and resolving any issues to ensure customer satisfaction.
What are the requirements to become a CSR?
To become a CSR, you typically need a high school diploma or equivalent. Many companies prefer candidates with some customer service experience. Strong communication and interpersonal skills, as well as proficiency with computers are essential.
Familiarity with customer relationship management (CRM) software and help desk systems is a plus. Regular on-the-job training is often required to prepare CSRs for their role.
What is the typical salary for a CSR?
According to the Bureau of Labor Statistics, the median pay for customer service representatives in the US is around $33,000 per year. Exact salaries depend on factors like experience, education, and location. CSRs often receive benefits like health insurance, paid time off, and a retirement plan. Salaries are often higher for bilingual CSRs and those with specialized product knowledge.
What is the job outlook for CSRs?
The job outlook for customer service representatives is positive. Employment of CSRs is projected to grow 5% from 2019 to 2029, which is faster than the average for all occupations. As more companies emphasize customer service and satisfaction, the demand for CSRs should continue to increase.
Job opportunities are expected to be good, especially for those with bilingual ability or experience using customer relationship management software.
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