Squarespace: Customer Support Advisor

Location: Remote, US

Salary: $48,000 Annually

Benefits: 401k Matching/Retirement Savings

Squarespace is a website building platform that offers customizable templates and drag-and-drop features for creating professional-looking websites.

The service provided by Acuity Scheduling enables businesses to easily manage their appointments and offer online booking. As a leading player in the market, we cater to over 167,000 businesses of varying sizes and handle millions of appointments annually. Our primary goal is to simplify the scheduling process, allowing our clients to dedicate their time to activities they find most enjoyable in life.

We are seeking an individual with empathy who is searching for a customer-oriented career that allows for remote work to assist with our customers’ requirements. Our team is connected, cooperative, and one-of-a-kind, providing the opportunity for you to be your genuine self while aiding entrepreneurs and small business owners in achieving success. The guiding principle of our Squarespace Customer Operations is to provide considerate, compassionate, and effective support to our customers.

The position is a remote one and the direct supervisor is the Customer Support Team Lead. The starting date is Monday, April 15, 2024. The schedule for shifts is determined by the timing and method of communication from our customers seeking assistance.

The Opportunity to:

Effectively interact with our clients via live chat and email with a considerate, empathetic, and productive approach.
Resolve both simple and intricate customer problems.
Stay informed about the latest enhancements and updates to our products.
Work together with team members to enhance our collaboration and support for both our colleagues and customers.
Meet designated goals for speed and excellence in live chat and email customer interactions.
Recognize system malfunctions and inform our Product Operations team.
Identify any unusual customer experiences and bring any issues to the appropriate level for resolution.

We are seeking for the following individuals:

The applicant must be available to work a consistent 40-hour weekly schedule, including weekends and holidays in order to provide prompt customer service.
To qualify for this position, candidates must reside in one of the following states: Colorado, Oregon, or Washington.
Strong writing abilities, particularly in terms of grammar and spelling, are required for this role.
Excellent reading comprehension is necessary to accurately identify the root cause of customer issues.
The candidate should feel comfortable working independently and collaboratively in a remote setting.
The ability to adapt to changing situations and navigate ambiguity is crucial for success in this role.
Previous experience in customer support is a plus.
A designated, quiet workspace with a door, ergonomic chair, and desk is necessary for the job.
A reliable and uninterrupted internet connection is also required.

Advantages and Privileges

Comprehensive health insurance that covers 100% of the premium for both the employee and their dependent children
Additional benefits for fertility treatment and adoption
Retirement plan with employer contribution
Generous vacation and paid time off options
Up to 20 weeks of paid leave for family-related matters
All employees eligible for an equity plan
A monthly remote stipend of $100
Reimbursement for education expenses
Company will match employee donations to community organizations
7 Employee Resource Groups available at various locations.

Salary Range:

$48,000 to $56,000 in United States Dollars (USD)

The pay per hour for this role will fluctuate depending on job-specific factors such as applicable abilities, credentials, background, and geographic location, among other considerations.

Apart from the mentioned cash compensation, which comprises of base salary and, for eligible positions, may also include commissions or overtime pay, all employees at Squarespace have the opportunity to receive company equity as a part of their overall compensation package.

About Squarespace

Squarespace (NYSE: SQSP) is a platform that prioritizes design and supports entrepreneurs in building their online brands and businesses. With a global reach of over 200 countries and territories, we provide all the necessary tools for customers to establish their online presence, grow their audience, generate revenue, and expand their operations. Our diverse range of products includes websites, domains, ecommerce solutions, marketing tools, as well as scheduling with Acuity, social media management with Bio Sites and Unfold, and hospitality business management through Tock. Our team of 1,700 is based in the bustling city of New York, with additional offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. To learn more about our company culture, please visit www.squarespace.com/about/careers.

Our Pledge

Currently, over one million individuals worldwide utilize Squarespace to express unique viewpoints and share their experiences with others. Our company not only values and celebrates the diversity of our customers, but we also strive for the same inclusivity within our employees. At Squarespace, we are dedicated to providing equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other protected class under applicable law. We take pride in being an equal opportunity workplace.

We appreciate your willingness to share the information about your work experience from your resume beforehand. This will enable us to maintain accuracy and consistency in your candidate information throughout the hiring process.

FAQs

Does Squarespace have live support?

Yes, Sqaurespace have live support.

Who owns Squarespace?

Anthony Casalena, Squarespace’s founder and CEO, owns one-third of the company, according to a regulatory filing ahead of its proposed public offering. Forbes estimates his fortune as $3 billion.