The role of a Pathology Support Coordinator is to provide assistance and support in the field of pathology.
What Is a Pathology Support Coordinator?
A Pathology Support Coordinator, or PSC, provides administrative and operational support to pathologists and pathology practices. In this role, you’ll handle various clerical duties to help pathologists focus on patient care.
KEY DUTIES:
- Check specific cases to ensure accuracy of tissue requests and refer to PAs when necessary, while also accurately entering data.
- Aid other PSCs in resolving any issues with their cases and provide feedback on the quality of their work.
- Make sure to place appropriate notes and holds on cases involving non-conforming samples, discrepancies, and missing information, so that the Customer Care team can follow up in a timely manner.
- Compose professional emails and faxes using correct grammar and spelling to communicate with other departments regarding case escalation or status updates.
- Conduct outgoing calls to pathology labs to gather specimen information such as confirmation of accession numbers, specimen locations, pathology fax numbers, and addresses.
- Attend interdepartmental meetings as needed and provide feedback on the current processes and workflow.
- Monitor errors and metrics for all tissue cases.
- This position regularly handles PHI in both paper and electronic form and has access to various technologies to do so in order to perform the job.
- The employee must complete training on HIPAA/PHI privacy, General Policies and Procedure Compliance, and security within their first 30 days of hire.
- They must also maintain current training on Natera requirements.
- Other duties may be assigned as needed.
REQUIREMENTS:
- A High School Diploma or its equivalent is a necessary qualification.
- At least two years of experience in the medical industry is required.
- Previous experience with computers is a must.
- Previous experience in data entry is also necessary.
COMPETENCIES:
- Highly proficient in all product types and consistently able to perform accurate and efficient accessioning.
- Capable of handling most escalations, discrepancies, and holds.
- Possesses a strong understanding and expertise in all aspects of the Accessioning process and SOPs.
- Typing speed of minimum 45wpm with exceptional accuracy.
- Exceptional written and verbal communication skills are essential.
- Strong critical thinking abilities and the capacity to exercise sound judgment.
- Demonstrates a high level of precision and attention to detail in performing required duties.
- Exhibits a positive attitude and works collaboratively with others.
Salary
The salary range is provided, and the final compensation packages are determined by a variety of individual factors for each applicant. These factors may include skill level, years and depth of experience, certifications, and the specific office location. The compensation may vary in other areas due to differences in labor costs.
The amount is $19.04 in USD and $23.80 in USD.
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FAQs
What does a Pathology Support Coordinator do?
As a Pathology Support Coordinator at Natera, your role is to assist the pathology team in various tasks. You’ll handle paperwork, filing, and other administrative duties to keep the department organized and ensure accurate record-keeping. You may also interact directly with patients to schedule appointments or collect information over the phone. The job requires strong organizational, communication and time-management skills.
What qualifications are required?
Typically, a high school diploma or equivalent and on-the-job training are needed for this position. Related work experience in a medical office or healthcare setting is preferred but not always required. Key competencies include:
-Proficiency with medical terminology, billing and coding -Strong computer and typing skills to manage electronic health records -Excellent verbal and written communication abilities -Detail orientation and the ability to multitask
While certification is not mandatory, some employers may prefer candidates with a certification as a Medical Assistant (CMA) or Certified Coding Associate (CCA).
What is the work environment like?
Pathology Support Coordinators typically work normal business hours in a healthcare facility like a hospital, clinic or private practice. The job involves a lot of time sitting, using computers and office equipment. You may have to do some light lifting of supplies from time to time. The environment can be fast-paced, especially in larger facilities, so you need to be able to handle stress and pressure. At Natera, the work culture promotes work-life balance, collaboration and career growth opportunities.
What is the job outlook and salary potential?
According to the U.S. Bureau of Labor Statistics, the job outlook for medical assistants, which includes positions like Pathology Support Coordinators, is excellent. Employment is projected to grow by 23% from 2019 to 2029, much faster than average. The median pay for medical assistants in the U.S. is over $33,000 per year. Exact pay will depend on factors like location, experience, certification, and the employing organization. At Natera, the salary range for a Pathology Support Coordinator is typically $35,000 to $50,000 annually.