Trainer II at CivicPlus

The role of the Trainer is crucial in guaranteeing that our customers acquire complete understanding and expertise in utilizing our module(s). This job requires overseeing the entire process of developing training programs, from establishing schedules to creating interesting presentations.

You will lead live training sessions accessible to all customers, generate engaging course materials, collaborate with various teams, and keep precise and current documentation. The chosen individual will become a specialist in each module of our product, conducting both live and recorded training sessions with the aim of improving customer comprehension and proficiency.

We are thrilled to welcome a new Trainer II on board who is able to:

Effectively communicate the features and functionalities of each module through engaging presentations.
Enhance the learning experience by utilizing a variety of teaching methods, such as hands-on activities and screen demonstrations.
Take ownership of the entire training program development process, including creating timelines and crafting presentations.
Develop comprehensive training materials, including course outlines, agendas, and supporting documents.
Establish and organize training courses to provide a structured learning environment.
Utilize presentation skills to effectively deliver content to diverse audiences.
Become an expert in each module of the product and stay updated with any changes or updates.
Work closely with product development teams to gain a thorough understanding of the intricacies of each module, in order to deliver effective training.
Collaborate with various teams, including product development, customer support, and marketing, to align training content with objectives.
Continuously gather feedback from different teams to improve training programs.
Regularly update training manuals and documentation to reflect the most recent features and best practices.
Ensure all training materials are accurate and easily understandable to facilitate effective learning.

We do not have an ideal candidate, however, we are seeking:

Possession of a Bachelor’s degree in a related field or equivalent practical experience
Demonstrated expertise as a trainer, with a specialization in technology or software products
Proven skill in conducting and delivering captivating training sessions
Excellent presentation abilities and effective communication of intricate ideas
Proficient in developing and maintaining training materials and documents
Exceptional interpersonal skills and the ability to work collaboratively with diverse teams
Quick adaptability to product modifications and customer requirements.
Capable of working on a computer and overseeing for extended periods, both while sitting and standing.
Able to efficiently travel across a wide geographical area.
Possesses the skills to analyze, assess, compare, calculate, evaluate, and assess various types of information, such as written materials, numerical data, customer responses, and other job-related tasks.
Demonstrates the ability to complete tasks within an acceptable timeframe, handle multiple detailed responsibilities simultaneously with precision to meet deadlines, goals, and objectives, and fulfill the needs of both internal and external customers.
Proficient in communicating and delivering presentations to individuals or groups on technical topics related to the position.

Note: We understand that exceptional candidates may come from a variety of backgrounds and have diverse experiences. Therefore, we encourage you to apply even if you do not meet all of the listed requirements with 100% accuracy!

Benefits of Becoming a Part of the CP Team:

At our company, we prioritize creating an inclusive and welcoming environment. We take pride in our diverse team and continuously work towards improving our efforts in Diversity, Equity, Inclusion, and Belonging (DEIB). As soon as employees join our team, we invest in their growth by offering opportunities like the Red-Carpet Rollout and Buddy System during onboarding to help them build connections and feel a sense of belonging.

We love organizing company events! These events give our team members from all over the world (spanning across 45 states and 4 countries) a chance to come together, learn more about each other, and have fun. One of our favorite events is Halloween week, where our Great Workplace Committee plans a week full of Halloween-themed activities such as trivia, costume contest, pumpkin decorating, and more!

We have various active committees that employees can actively participate in or simply enjoy the activities they organize. These committees include Community Engagement (focused on philanthropy), ERG (employee resource groups), DEIB (Diversity Equity Inclusion & Belonging), Great Workplace Committee (organizes virtual and in-person fun events), and Kudos (recognizes employees’ achievements).

By working with us, you have the opportunity to make a positive impact in communities across America (as we serve 12,000 local governments and counting). You also have the flexibility to work from one of our offices or remotely.

At CivicPlus, we understand that ambitious and innovative individuals seek a company that supports their professional growth. In addition to internal training opportunities, we allocate funds in each department for employees to use towards their professional development, helping them enhance their skills and advance their careers. We are committed to fostering the growth of our employees.

Join “One of the Fastest Growing Privately Held Companies in the U.S,” as recognized by Inc Magazine for 12 consecutive years, and be a part of our company’s growth which translates into numerous opportunities for our employees to advance within the company.

At our company, we are committed to equality and embrace diversity. Our goal is to have our staff represent the various communities we serve. We understand that having a diverse and inclusive team fosters innovation and results in better financial outcomes. We do not tolerate discrimination based on race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability.

How does our hiring process work?

Initial conversation with a representative from our Talent Acquisition department.
First meeting with the Hiring Manager.
Series of interviews with other team members.
Interview exercise – Our goal is to gain insight into your problem-solving techniques and methodology.
Job offer.

Hiring Policies:

CivicPlus prides itself on being an employer that promotes Equal Employment Opportunity. In our company, we value and embrace diversity for the betterment of our employees, products, clients, and the communities we serve.

Upon being offered a position, applicants must undergo a pre-employment background check. The offer of employment is subject to the completion of this post-offer screening process. All background checks will be conducted in accordance with state laws by a licensed independent administrator.

We are dedicated to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for those with disabilities during the interview process. If you require an accommodation, please inform us in advance so that we can make appropriate arrangements. We welcome and encourage all individuals, regardless of their abilities, to apply for this job opportunity.

Beware of individuals attempting to deceive you by falsely claiming to represent CivicPlus. These fraudulent activities may take the form of imposter websites, fraudulent email addresses masquerading as our company, or misuse of social media.

Please note that we never request personal information, such as bank account or identification numbers, through social media or chat-based applications. We also do not solicit or transfer money for the purchase of business equipment, or arrange interviews through text messaging.

If you have any suspicions of fraud, please contact your local authorities and inform us at Recruiting@civicplus.com with any relevant details.

FAQs

What does a Trainer II at CivicPlus do?

As a Trainer II, you’ll be responsible for onboarding new clients and training their staff on how to use CivicPlus software solutions. This includes conducting live virtual training sessions, creating useful documentation and resources, and providing ongoing support. The goal is to ensure clients fully understand and can utilize our civic engagement platforms to connect with citizens.

What qualifications are required for this role?

To be a successful Trainer II, you’ll need a bachelor’s degree and at least 2 years of experience in a training, teaching, or client support role. Strong communication, presentation, and technical skills are a must. Patience and the ability to explain complex topics in an easy-to-understand manner will serve you well in this position. Previous experience with web content management systems, online engagement tools, and e-government solutions is ideal.

What is the work environment like?

As a Trainer II, you’ll typically work from home, though occasional travel to client sites may be required. The job is fast-paced, with back-to-back calls and training sessions. Work hours revolve around clients’ needs, so early mornings, evenings, and weekends are often necessary. However, the rewarding nature of the work and supportive team environment provide motivation.

What opportunities for growth are there?

With time and consistently strong performance, you can advance to become a Senior Trainer, responsible for mentorship, high-level client relationships, and department leadership. There is also the potential to move into other roles within Client Success, such as Onboarding Specialist, Implementation Consultant, or Account Manager. Continuous learning and development will open up new career paths at CivicPlus.